The Empathy Exchange: Bridging Gaps in Admission Anxiety: A Family and Staff Perspective
In this episode of The Empathy Exchange, we delve into the emotional tapestry of the admission process. Mary’s story becomes a lens through which we explore shared family and staff experiences. Unveiling three impactful gaps - knowledge, emotion and identity - I guide you through key insights.
The knowledge gap reveals misconceptions families often have about seniors’ care, highlighting the need for education and support. We navigate the emotion gap, exploring the complex feelings of guilt, grief and relief that families grapple with. The identity gap is explored as families transition from caregivers to partners in care.
Personal anecdotes and stories add depth, emphasizing the power of empathy in navigating these intricate emotions. Join us as we collectively bridge these gaps and make the admission journey more relational and less transactional for families and care team members.
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You can find out more about me and the work I do at DeborahBakti.com, or email me at Deborah@DeborahBakti.com
