All Episodes
Displaying 1 - 20 of 20 in total
Building Trust Through Family Councils: A Relational Conversation with Lisa Dawson
What if family councils could become a bridge instead of a battleground?In this episode of The Relational Approach Podcast, Lisa Dawson shares what it really takes to ...
Residents Who Shape Culture: The Relational Approach with Rose Lamb and Lou Watson
What if the most powerful voice in the hiring process isn’t the manager but the resident?In today’s episode, Rose Lamb and Lou Watson show us what it looks like when r...
Purposeful Work and Deep Alignment: A Relational Approach with Dr. Katie Keller Wood
What if it’s not about balance at all, but alignment?In this episode of The Relational Approach Podcast, Dr. Katie Keller Wood brings a Montessori-inspired lens to car...
Taming Fear and Building Trust: A Relational Approach with Mindy Spigel
What if the real barrier to connection in seniors’ care isn’t communication, but fear?In today's episode, Mindy Spigel helps us reframe how we respond to families in m...
Letting Go of Control to Build Trust: A Relational Approach with Joanna Osborne
What if the key to building trust with families wasn’t about trying to control, but about letting it go?In today's episode I speak with Joanna Osborne, Director of Foo...
Branding with Heart: A Relational Marketing Lens for Seniors’ Care
What if your stories could build the bridge between fear and trust?In this episode of The Relational Approach Podcast, Krista Smith brings her lens as both a digital m...
The Empathy Exchange: Close the Expectation Gap and Minimize Disappointments in Seniors’ Care
In today’s solo episode, you’ll be getting a masterclass in how to better navigate and manage expectations, from both the perspective of staff and families in seniors’...
The Empathy Exchange: The Power of Practical Presence with Trish Tutton
Let’s face it, stress and overwhelm can be a daily occurrence which interrupts how we are showing up and impacting others. This can then contribute to the frustration ...
The Empathy Exchange: Adopting a Palliative Approach with Dr. Sammy Winemaker
In today’s episode, we talk about The P Word, a topic we don’t typically like to even think about, never mind plan for. My guest, Dr. Sammy Winemaker shares her experi...
The Empathy Exchange: Embracing Families and their Stories: A Collaborative Approach to Emotional Support at peopleCare Communities
In this week’s episode, join us for an insightful and heartfelt episode with Kristen Leal, Director of Programs at peopleCare Delhi LTC and Anita Friesen, whose mom is...
The Empathy Exchange: Co-designing Care and Building Trust with Families and Staff with Jennifer Cornell
In this week’s episode, join us for a conversation with Jennifer Cornell, Director of Long-Term Care and Seniors Services with the County of Grey. We delve into Jenni...
The Empathy Exchange: Rising above and Making Others More with Fraser Wilson
In this conversation with Fraser Wilson, he shares an inspiring and doable roadmap to building community connections, based on his newly released book Achievable: A Si...
The Empathy Exchange: The Power of Partnership with Family Councils Ontario
In this episode, I chat with Sam Peck and Liane Pelissier from Family Councils Ontario (FCO) You’ll hear how they define the role of a family council within long term,...
The Empathy Exchange: Navigating the Senior Care Maze: Hard Lessons, Insights, and Tips from a Resilient Family Member
In this episode I chat with Sandra Boyd about her experience navigating Retirement and Assisted Living with her parents and in-laws. We dive into the ups and downs of ...
The Empathy Exchange: Are your narratives creating friction between staff and families?
One of the contributors to friction between families and staff in seniors’ care are the narratives (aka limiting beliefs, assumptions, and stories) that both bring to ...
The Empathy Exchange: Navigating Grief, Burnout and Trauma in Seniors’ Care with Edy Nathan
In this episode of "The Empathy Exchange," host Deborah Bakti engages in a profound conversation with Edy Nathan, author of "It's Grief: The Dance of Self Discovery th...
The Empathy Exchange: Bridging Gaps in Admission Anxiety: A Family and Staff Perspective
In this episode of The Empathy Exchange, we delve into the emotional tapestry of the admission process. Mary’s story becomes a lens through which we explore shared fam...
The Empathy Exchange: Empathy Exchange in Action
Welcome to the first episode of The Empathy Exchange.In this episode, I open up about my own experience working in seniors’ care and becoming a residents’ family membe...
TRAILER: The Empathy Exchange
This podcast is specifically crafted for seniors care leaders, staff, and the families of residents, who share the common goal of the best possible care for their love...
